It is indisputable that the quality of an establishment is directly proportional to the satisfaction of each customer. But how can one get a complete analytical picture of one's business, with the knowledge of providing the best quality of each service offered?
This is where the activity of the Mystery Guest comes into play. The Mystery Guest, in the guise of customer X, carries out a careful analysis identifying strengths but also critical points of the establishment in order to improve its performance. He then uses all the services offered, often creating extreme situations, to test the staff's interaction skills as well.
The figure of the Mystery Guest therefore operates incognito, for the benefit of all those hotels or, in general, companies offering goods and services; he provides his high level of professionalism and his strong analytical and critical skills, evaluating every aspect of the company through the attentive eyes of a typical customer, while measuring its quality.
SITE INSPECTION with an overnight stay in a hotel in order to apply the knowledge acquired
The dates of the online meetings:
Excellent observation skills
Excellent propensity for critical analysis
Communication and organisational skills
Private certificate of course attendance
Occupational safety course certificate (low risk)
Possibility of financing the registration fee;
Career orientation meeting;
Reworking and updating the CV for dissemination to companies in the sector at the end of the training course.
Danilo Di Pasquale started working for the hotel industry in 1994, and holds two Master's degrees in Hospitality Management and in Revenue Management from Cornell University in Ithaca, New York (USA). He specialised in Revenue Management at the Glion Hotel School, Glion (Switzerland). In 2004, he founded Suite24 - Consulting and Training for Hospitality where he works on hotel development projects, hotel organisation, strategic planning, training, sales strategies, revenue management strategies, management control. He carries out training activities for hotels in Italy and abroad: Qatar, Arab Emirates, Poland, Romania, Moldova, Slovenia, Egypt. He has had the privilege of giving training lectures for the University of Urbino, University of Ferrara, University of Iasi (Romania), University of Chisinau (Moldova), University of Szczecin (Poland) and for the Tourist Promotion Board in Moldova.
Hotel consultant and trainer. He has worked in the hotel tourism sector for over thirty years, dealing with Training and Communication Techniques. He has collaborated in the drafting of school texts, currently in use, for hotel institutes. National President of A.i.r.a (Italian Association of Hospitality and Hospitality), a national association open to all professionals involved in Hospitality and Hospitality. Vice-President of 'Solidus', a permanent forum grouping eight of the most representative groups of tourism professionals. Co-founder of 'Noi siamo il Turismo'. Founder of Hotel & Co and Ospitality Academy. Scientific director of Ospitality.
Study of preparatory texts provided by the European Tourism Institute;
6-month Gofluent English language course 'all you can learn' formula. If you already have at least a self-certified B2 level of English, you can choose another of the following languages: French, Spanish, German, Chinese (Mandarin), Portuguese (Brazilian), Dutch, Russian and Italian;
Safety at work course (Legislative Decree 81/08) on FAD platform for the duration of 8 hours of General Training + Low Risk, with relative issue of certificate.
Theoretical lessons and practical exercises in a Full Immersion + site inspection formula including an overnight stay.
Digital CV editing